ABOUT OUR SERVICE:

C161
C163
C165+

6-Year Warranty Extension: All UEi combustion analyzers have a standard 1-year warranty. Each recertification includes a 30-point inspection and extends the warranty for 1 more year for up to 6 years from the date of purchase.

Contractors who book recertification of a C160 series analyzer at www.ueitest.com/service within 12 months from either the date of purchase or the date of the last recertification will receive reduced service pricing that lowers the cost of ownership and 2 additional benefits:
24-hour service: We guarantee that all analyzers received for standard recertification and service through UEi Service+ are returned on the next business day.
Free Shipping: UEi Service+ offers free shipping both to and from our service center. When customers book their recertification, they receive a prepaid UPS Ground shipping label.
Service+
Standard Service

WHY ANNUAL RECERTIFICATION?

The C160 series combustion analyzers are designed and manufactured in our UK factory. Beyond a great product, we want to be sure your analyzer is working in peak condition for you. Returning your analyzer for annual recertification enables us to increase your standard 1-year warranty by 1 year up to 6 years from the date of purchase. Through UEI Service+, we’ve made the task of returning your analyzer as low cost, easy and, fast as possible. That’s UEi’s commitment to you.

FAQ:

Cal Now: UEi analyzers include a helpful “Cal-Now” message to alert you when it’s time to recertify. Occasionally, the message will appear early. If this happens, register your analyzer at www.ueitest.com/service then call our customer service professionals at 1-800-547-5740 and we’ll resolve the issue for you.

The UEi Service+ warranty includes:

UEi combustion analyzers are warranted to be free from defects in materials and workmanship for one year from the date of purchase. The warranty does not cover batteries, fuses, probes, consumables, or (in our judgment) physical damage or misuse.

What If I Don’t Book Through ueitest.com/service?

If you have booked your service through a alternative channel besides ueitest.com/service you will receive a 1-year warranty extension and a 30-point inspection, but you will not receive free shipping or 24 hour service.

What if I service my unit outside of the warranty period?

Customers who recertify their analyzer outside of the 12-month warranty period will receive a warranty extension, a 30-point inspection and will be charged at standard service pricing. Next year, the analyzer will be eligible for UEi Service+ provided recertification is booked through www.ueitest.com/service within 12 months.

What if I Book Online Through Another Channel?

We are unable to administer 24-hour service or preferred pricing through our distribution channels. For this reason, we strongly encourage customers to book their service directly online at www.ueitest.com/service.

What if I have an older model?

If you have a legacy combustion analyzer (50, 70, 80, 120 or 150 series), we are unable to offer Service+ due to the age and material cost of the product. We recommend upgrading to the new line as your current analyzers reach the end of their lives to take advantage of the latest technology and UEi service+ pricing and benefits.